You will be asked to confirm details of the loss for which you are submitting a claim - please have your policy number handy. We will ask you to submit certain documentation to support your claim. It is important that you submit all documentation requested, as we will be unable to adequately adjudicate your claim until received.
Upon completing the online claim form application, you will be sent an automated message confirming a copy of what you told us as well as a list of documents required (if applicable).
A second Acknowledgement email will follow confirming your claim, list of documents required, and who will be your designated team. They will ensure your information gets to the appropriate adjusters to start handling your claim.
If you have already submitted a claim, please quote your claims reference number when you contact us
These details are only for customers wishing to make a claim, or who need to check the progress of an existing claim, for general inquiries and all other matters please contact customer services. Click here for contact options.
Thank you , you will now receive an email to #email# with a secure link to access the claims portal. you have 30 minutes to click on the link and access the portal, if you fail to do this in the allotted time, you will need to resubmit your details, this is for security purposes.
If you have an issue accessing the claims portal please email or Customer Service team at email@example.com and we will assist in the process.
We haven't managed to validate your policy number using the information you provided, please try again. If you continue to recieve this message then unfortunately you cannot use the online claims portal. Please contact the claims centre by telephone on 1-855-350-6562 during office hours and they will be happy to assist you.
Can you copy and paste the link from the email we sent into your browser again so that we can let you enter your claim details, if you are still having an issue please retry the process again and ensure that you use the same browser for the whole process.
RENTAL CAR AGENCIES ARE NOT AUTHORIZED TO SUBMIT CLAIMS ON BEHALF OF POLICYHOLDERS. POLICYHOLDERS MUST SUBMIT THEIR OWN CLAIMS FOR ANY LOSS THAT HAS OCCURRED. THE COMPANY WILL THEN COORDINATE CLAIMS PAYMENT WITH THE POLICYHOLDER OR THE RENTAL AGENCY AS DIRECTED BY THE POLICYHOLDER.
I certify that I am the Policyholder and am submitting a claim on my own behalf.
I understand that any person who, knowingly and with intent to defraud any insurance company or other person, files a claim containing any false information, or conceals for the purpose of misleading, information concerning any material fact thereto, commits a fraudulent insurance act, which is a crime.