Coronavirus (COVID-19) is affecting us all in different ways, and we want our customers to know that we will continue to support you during these unprecedented times.
Our customer service and claims teams are still operational and will help in any way they can, however we do ask that customers email us with any questions or concerns rather than call, unless absolutely necessary.
We advise all US customers who are due to travel to monitor and follow the advice issued by The Bureau of Consular Affairs (https://travel.state.gov/content/travel.html). All non-US customers should monitor and follow the advice given by your local Foreign Office.
How do I make a claim?
If you'd like to make a claim, please click on this link to take you through to our Claims Notification Process.
I no longer intend to travel and my policy hasn't started; can I cancel my rental car insurance policy?
Annual policy holders may cancel their policy and receive a full refund so long as their policy period has not yet commenced. If your policy period has commenced, you will receive a pro rata refund for any unearned premiums.
Single Trip policy holders may cancel their policy and receive a full refund so long as their policy has not yet commenced.
What happens if I want to make changes to my policy?